Frequently asked questions
Is this a phone-answering service?
Switchboard answers your website visitors in seconds, it doesn't answer your phones. That's a different product, and we'd rather do one thing well.
What does the receptionist actually do today?
It greets visitors, answers common questions from your approved answers, and captures booking requests with name, phone, service, and preferred time. Your team confirms each request.
Who writes what it says?
We draft every answer from a short interview about your business. You review and approve each one before launch, and can request changes any time after.
What if a customer asks something the assistant doesn't know?
It says so honestly and takes the visitor's name and phone number so your team can follow up, it answers only from what you approved.
How long from signup to live?
Typically 7 days from the interview to the embed code on your site.
What happens after the 7-day pilot?
Seven days, no card, one vertical. You approve every answer before it goes live, and the content we build is yours to keep. Before the pilot starts, we send the exact day-8 terms in writing, nothing continues or is charged without your explicit go-ahead.
How does it get on my website?
One line of code, pasted into your site. We help you install it, most sites take a few minutes.
Can I edit answers later?
Yes. Email us the change and we update it, free on all plans.
What can't it do?
It doesn't answer phones, book straight into your calendar, send texts, or update your CRM. Those integrations are on the roadmap; today it captures clean booking requests your team confirms.
How is customer data handled?
The demos on this site are scripted, nothing you type in a demo is collected, stored, or sent anywhere. Inquiries through our contact form are transmitted through our form processor (FormSubmit) and delivered to our inbox; we use them only to reply. For paying clients, booking requests (name, phone, service, preferred time) are delivered to your team the moment they're captured, the exact delivery channel is confirmed with you during setup.
Why don't you show testimonials?
We're new and we won't invent them. Ask us for the 7-day pilot instead.
What happens after I pay the setup fee?
We interview you, draft every answer, you approve them, and we install the code. Typically live within 7 days.
Can I cancel?
Monthly plans cancel anytime. The setup fee covers the build work and is not refundable once the build starts.
How do I start?
Email [email protected] with your business type and website, or try the interactive demo first.
You can also start with a 7-day pilot.